Hey everyone, so I got into a contract with Softbank and the technician just finished the ‘construction’ appointment at my apartment and left after installing the modem. If I plug an ethernet chord from my laptop to the modem it identifies a network but there is no internet. Additionally, when I connect the router I purchased (Buffalo WSR-1166DHPL2/N) I’m directed to a setup page. It asks for the destination username in an email format ‘\_\_\_\_\_\_@\_\_\_\_\_’ and a destination password. Additionally, it asks for a DNS server address and to select the ‘FLET’S HIKARI NEXT Service Information Site’. I have no idea what any of this is.
Beneath the input fields it has what I’m assuming is a reference image and a notice to have materials sent from the contract provider ready. I have the contract sent to me by Softbank but I’m not seeing anything related to these requested values. I’ve gone over them with google translate and nothing.
​
I was hoping someone might have experienced this in the past and can help me out, or if there’s a Softbank English support line that could be provided? I haven’t been able to find one :{
​
Thanks again in advance, images of modem, router, and the settings page are included.
​
Settings page: https://imgur.com/0LFArVc
Router: https://imgur.com/QSRAO4y
Modem: https://imgur.com/shos9v9
#
1 comment
The “settings page” screenshot clearly tells you that you need to enter PPPoE credentials into the router. You should have those from softbank in some envelope that arrived around the same time as construction (or maybe was brought by construction people).
It should look like some randomletters@ybb.co.jp or similar, and a random password. You’ll need to fill those in to have working internet.
The “flets hikari next service site” is for speed testing only, and does not provide internet connection. You don’t need to care about that.
> I have the contract sent to me by Softbank but I’m not seeing anything related to these requested values.
You should. It’s definitely there. Can you login to your softbank “mypage” thing and check them here? No need to change, you should be able to view them only: https://ybb.softbank.jp/member/yf/pppoe/