Update: a user gave me advice to click the link horizontally and try to submit that way. I also used a brown background. It took several tries and I had to put some distance. It worked. I don’t wish this upon anyone else. Thanks for everyone’s input!
Rakuten credit card is starting to require us to submit residence cards to maintain our accounts because banks already doing that isn’t enough for Japan. *gag*
Unfortunately, the online link they want us to use is 100% garbage and doesn’t work regardless of browser (safari, chrome, brave). A related subreddit from a month ago said we should wait for a paper form in the mail so I’ll do that.
I’m quite disappointed in Rakuten over this. Anyone know of a credit card that has a viable online interface for this?