HELP! Softbank Hikari 2 months missed payment. Can i just go to a Physical Soft Bank store and pay?

I went on vacation for 2 months and I just got back. I was not able to pay 2 months of my internet service. I tried calling but today is a weekend and They don’t any English speaker for the internet service division. I usually pay through convinces store, and i missed the due date (January 31) and they are not allowing me to use the convinces store to pay

I was wondering if I can just go to the Physical store to pay.

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