I’ve got the Rakuten combined debit/credit card (JCB) in the summer, have yet to use it.
I need to buy a new iPhone (¥220000), so wanted to check my max single purchase limit, and adjust if necessary.
I can login to the first e-navi screen fine using my Rakuten account/password, but after entering the credit card details, my DOB, and phone number, I get the following error message:
入力内容に誤りがあります。 生年月日または自宅電話番号がお届け内容と相違していま す。(02-801 802)
[There is an error in the input content.
The date of birth or home phone number is different from the delivery content. ( 02-801 802)]
I tried calling the following customer service number I had in my records:
0570-064-924
But it is an endless round of voice recordings. (My Japanese is not at the level I can understand the press key options). I tried staying on the line to get a human, but it never came.
I also tried calling the lost/stolen credit card hotline, but again a list of recordings I couldn’t understand.
I’ve been trying for days. In the meantime my iPhone order expired and has been automatically canceled. I’ll have to get in line for an order again…
Any ideas?
Thanks so much
by freshyuzu