Rakuten securities errors

I keep getting an error message when trying to purchase NISA funds (first time). I set everything up last year (including money bridge etc.), but I’m just going to purchase now.

システムエラー

現在、投資信託に関するサービスは利用できません。

I’m also getting another error when I try to link my Rakuten credit card up to Tsumitate payments. It’s saying the name on the credit card and my securities account are different.

Is there a phone number where I can speak to staff (preferably in English)?

Thanks so much

by freshyuzu

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