Important: Shinkansen in Kyoto can’t print tickets from QR code if using English menu

Hi,

I just got a scariest moment on my last day in Japan. I suppose to take the bullet train from Kyoto to Tokyo, and catch a flight in airport later at night. When I went from Tokyo to Kyoto, getting the tickets from scanning the QR code in a machine was a breeze. By the way, I bought the tickets from Klook.

However, at Kyoto station, doing the same process in the machine with English as language doesn’t work. It doesn’t recognize the QR code and it keeps failing. I have to go to see an agent. Then she advises to redo the same thing on the machine but with Japanese as language. Then it works.

So, for anyone who has Shinkansen tickets bought from Klook (or maybe elsewhere), do NOT use English menu to print tickets in Kyoto.

This is written on March 2024. This bug might be hopefully fixed later.

by zzzzoooo