I’m trying to maintain a sense of calm while writing this. And I’m about to sleep so I can tone down. But I’m very upset. Before reading please acknowledge that responding to this post with “Just Google it.” does absolutely nothing to actually help me. I have checked the MSI website and I am unable to navigate it properly. From this point please help me as though you were helping a toddler open a Chinese puzzle box. I can’t think clearly about this issue as it creates a lot of stress for me so I literally need someone to hold my hand and walk me through each step. I know close to nothing about laptops, the Japanese language, or computer repair shops.
Now then.
My MSI laptop (purchased in 2020-2021) is having issue with the charging port. I fear it is now also having issues with the battery as it will shut down suddenly when it gets too cold and battery % suddenly plummets to 0. It charges and operates fine for the most part. But to charge it I have to push in and hold the charging cable down. This has been going on for only a few days.
I would like a professional reputable computer repair shop near the area of Osaka to take a look at it for me and provide assistance in fixing the problem. As I do not know if the problem is my charging cord, the charging port, or the battery itself. Or if there’s more than one problem.
If anyone could please help me here I would greatly appreciate it. I’ve been alone working in Japan for 6 months and getting by in most regards but it has been emotionally draining and this is a problem I have no expertise with. I just want to play Fortnite. I’m not asking for the world here. If anyone could just, like, give me the exact precise address of the exact store I need to go to I would be very grateful.
by Pennyhawk