Missed my last months payment, but still haven’t received a call or a letter from em.
I believe there should be a way to pay them manually by like their website E-navy or something like that.
Am i correct? What do you guys do when this happens to you?
by [deleted]
5 comments
Nothing to worry about it’s not like US cards where you’re charged a late fee. You will get a postcard in the mail and can pay that from a convenience store. They will also keep trying to auto-deduct from the bank every few days.
I had this happen once. I had to phone them and get the info to transfer my payment to them at an atm.
Not sure if I really had to do it, but was worried and used the card a lot for business.
It must be obvious, you should call them ASAP. If you don’t speak Japanese just say so to the agent and be prepared to dictate your phone number, card number and birthday.
If you cannot navigate the phone menu, just press any number until someone picks up
Ppl answered you here [https://www.reddit.com/r/japanlife/comments/1bowr05/missed_rakuten_card_payment_what_do_i_do/](https://www.reddit.com/r/japanlife/comments/1bowr05/missed_rakuten_card_payment_what_do_i_do/)
Open the rakuten card app. It should show a warning in the main menu saying “ご入金を確認できておりません” or sth like that. Click on that, there should be a バーコード表示 option, click on that. A barcode will pop up, you can pay with that barcode in konbini (family mart, seven eleven and several others)