Buying shinkansen tickets early?

We will be in japan in a couple weeks and I’m looking to purchase my shinkansen tickets tokyo-kyoto round trip early.

I tried using the smart ex app multiple times but it’s not working. I don’t have access to an amex unfortunately.

Should I just get them there in person a few days before?

I see it’s also possible to get on klook, is this a viable option or should i stick with buying from the provider directly?

Thanks

by milktea4

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