I can’t seem to find their number or email in the app or website. My package was tagged as “handed directly to a resident” but the residents in the dorm I stayed in did not receive it, as well the front desk. CCTV footage did not also show amazon delivery during the time the tag was placed.
I’m a foreigner in Japan so I don’t really know how to navigate issues here. Please help.
5 comments
https://www.amazon.co.jp/-/en/gp/help/customer/display.html?nodeId=GCU8BWGTQNJKQEBS
Follow those instructions.
Go to your orders
Then scroll to the bottom (footer)
Click contact us
Click orders
Click issue
Click deliveries
Click I NEED MORE HELP
The English chat/phone support is only available 9am to 9pm. If you switch the site language to Japanese then they can be used 24/7 (in Japanese ofc).
Go from here https://www.amazon.co.jp/gp/help/customer/contact-us/ref=cu_surl
>but the residents in the dorm I stayed in did not receive it
Are you sure about that? I stayed in a share house once and had the same situation.. turns out one of the tenants took the package and tried to steal it from me, had to get the manager involved to get it back.
His excuse was “I was just keeping it safe for you man”. Yeah right..
Sometime the delivered notification comes an hour after it was actually delivered. Maybe that’s why the dorm manager didn’t see it on cctv