Simple situation. I bought a new smartphone through the manufacturer's online store, sim free model in Japan. It arrives, but there were issues with my reception being randomly cut even though my old phone didn't, and neither does my SO's phone.
So I contacted them within the first week, which they told me no refunds, only exchange or repair. That's fine, but I sent it to them and it's been a month and they still haven't sent me a fixed or replacement phone.
I'm getting ticked off and was wondering if anyone had experience doing a charge back with a US credit card with a Japanese store.
Of course I never plan to order from
Them again, I'm just going back to the same brand I used to use.
The reason I'm ticked off is cause I paid 200,000 yen for it and I haven't been able to use it for over a month because they're not proceeding with anything….
by JdonMySoul