Hi Everybody,
I've got a question for anyone with experience of selling on Mercari Japan. I've been selling some of my old football (soccer) shirts on the site to make a bit of extra money. Sold one of them about 10 days ago, a Germany shirt from the mid 2000s. Buyer bought the item, paid for it, received it, and left positive feedback, so the money was released to my account. All good so far.
Fast forward to this weekend, and the guy sends me a message complaining that the shirt is of "obviously poor quality" and "definitely a fake". Now, I know for a fact the shirt is genuine, and I told him to check the 6 digit code on the shirts label that proves this. Bear in mind, this shirt is over 20 years old, and does have some loose threads, etc. But this was all clearly documented in photos and text in my initial listing. That's also why i sold it to him for much less than I usually sell such items.
He goes on a rant, calling me a liar, etc and I blocked him. Then I get a message from Mercari this morning asking me to please respond to his cancellation request. I haven't received any request from him, just the aforementioned abusive messages.
My understanding was that once a buyer accepts an item and gives you positive feedback, that's it, isnt it? the transaction is done. Mercari's message also said that if I don't respond within 24 hours it may be considered a nuisance.
Its only 3,000 yen, and I'll give this bellend his refund if I really have to, but I really don't want to do so, especially given his attitude.
Anyone else had to deal with this before or have any advice?
Thanks and have a great day everyone.
by Haunting-Image-8713