SBI Shinsei ending their phone customer support in English?


Received an email today pointing to https://www.sbishinseibank.co.jp/info/news240628_procedure_change_e.html?xadid=CCmail2207 — if you visit https://www.sbishinseibank.co.jp/english/sonota/ it will be mentioned the same

I moved to Japan few months ago and opened an account with them only recently… one of the items that sold me on SBI was English support… which I didn't need so far but seemed a good perk to have in case I had to face a difficult problem.

What are your thoughts on this? They dropped their Gaica, eliminated perks Shinsei used to have, pushing their brokerage vs Monex which I have read a lot of praise for.

[Edit: people in this thread seem framing this solely as a language issue, I’m more concerned it could make the bank less foreign friendly as a whole or turning into an inferior choice for the audience of this group, which happens to be foreign and English speaking]

by unfulvio

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