Online visa renewal help

Hello. I tried to use the online system to renew my visa, but I couldnt get the software to install. I just get ??? everywhere. Is there a good guide or something that anyone knows of?

Or could someone who managed to do this help me out? much appreciated!

1 comment
  1. If you change your “Language setting for non-unicode program” to Japanese it should solve the ??? problem.

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