Lump-sum withdrawal eligibility after forfeiting PR

I recently applied for a lump-sum withdrawal for my pension but was rejected due to being eligible for pension (120 months) where most of it was due to the totalization period as a result of attaining PR (92 months). My question is: does the totalization apply even after you forfeit PR?

My Japanese-speaking wife called the pension office numbers, and after bouncing us around to different numbers, said to just apply again. I wasn't sure if this is because they don't know, or it was due to some delay in my PR status being updated.

In case it helps, a brief timeline of my Japan journey: I started living in Japan in 2020, attained PR in 2022, forfeited in 2023 (due to leaving the country). Applied for lump-sum withdrawal shortly after (I don't remember, maybe a couple of months) the time I forfeited PR.

Thanks for any help. It's hard to get any authoritative answer, and the reasoning for my rejection applies even after I forfeited my PR.

by VersionEastern6835

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