Hello all. I am new into working in a Japanese company and want some advice about how to deal with a Japanese coworker.
The coworker in question is very kind, and we have no problems personally. The problem is that they seem to not be listening when I answer their technical questions.
They always ask me to explain the exact same processes, and I must have answered it in detail 5 or 6 times now. It isn't just one topic – there are several questions that I have answered that get asked repeatedly
I am sure it isn't malicious in any way, but I am starting to loose my cool answering the exact same questions over and over. I have even wrote documentation around the questions, but it hasn't helped.
How can I deal with this in a polite way? In my country, I would take them aside, and ask exactly what about my explanation they are not understanding, but that feels a bit too confrontational from my experience in Japan so far.
Any advice or past experiences would be greatly appreciated!
by throwaway_163848