Need help with povo2.0

Hey all, I recently got myself a povo sim and have done everything required to set it up. I have my account and my app is working, I have signal/4g and can access the povo web page without wifi but for some reason I am unable to receive calls, whenever my wife trys to call it says "phone may be in area that has no signal/ may be turned off" do I need to get the calls bundle to receive calls/messages?

by AFriendlyGrape

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