I’m having an issue with my (American) debit card and my bank told me they think the magnetic strip may be broken, and to test it I should go to a large bank, preferably an American one, and do a cash withdrawal, so they can run it through their terminal and I’ll know if it’s working or not I guess. I’m in Tokyo (toshima), and I’m wondering if there’s anywhere I might be able to do that and get help in English?
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Try making a withdrawal at 7-11 first. Their ATMs generally work with US debit cards. If that machine can’t read it, your best bet is probably Shinsei Bank. They sometimes speak English there. Otherwise, Google translate should be good enough for what you need.