I just got surprised by a major brand offering 30% refund for a product that broke before guarantee expires.
They explain that since the product is discontinued they cannot replace it and since it has been used 2/3 of the duration of the guarantee I’m not entitled to a full refund.
3 comments
Read the warranty terms. Maybe there’s something there that can help your situation.
I got surprised by an even bigger major brand product sold at about 4x of the cost of parts inside breaking a month after 1 year (typical same class products are usually warrantied at 3 or 5 years) warranty and being told to pound sand when i asked how to go about replacing it.
That’s not unusual for tires but it is for other things. What was the product?