IELTS Shimbashi is the worst.

I would like to share my experience today as I am shocked and upset with IELTS Tokyo (Shimbashi branch), and their unnecessary regulations and the rigidity of their operation. This is my second time testing for IELTS, and my first experience was nothing like this.
I would like to caution those who are thinking of testing for IELTS, to avoid taking the exam there. The regulations are senseless, and my partner is being denied a refund after being denied entry into the exam room.

Firstly, there are no lockers there. We were provided large plastic bags and were given stickers with our luggage number, one for the plastic bag and other to STICK to the backside of our passports (not even immigration would have you do that.) We were told to take these large plastic bags WITH us if we left the facility, and had to show the luggage number of both passport and plastic bag in order to leave the room.

Secondly, there is no respect for test-takers time during the exam. I asked for a second sheet for my Task 2 writing, but was instead told to raise my hand when my Task 2 sheet was full, and that they would come provide us with a new sheet. I do not see the reason for this, as it not only takes time but is a unnecessary distraction from the task.
2.) We were told to keep our passports on the edge of the table because they would conduct passport checks (which is again, unnecessary distraction for test-takers.)

Are there any reasons for this? I would like to know. No other exam I have taken has ever had procedures like these.

Lastly, my partner was denied denied entry into the exam room because they refused to accept his registration as valid.

He HAD brought his old and renewed passports with him (plus copies of both), reason being that his old passport was not expired yet and it was what he used to register for the test. He was told by a lady staff in the luggage room that he was only allowed to bring ONE. So when he was asked by the man conducting the finger-scan why the new passport wasn’t what was registered, he explained that he had accidentally brought his new passport upstairs because he was TOLD he was only allowed to bring one. The man told him he was unable to test because his registration was invalid, so my partner went back down to the luggage room and explained the situation. The lady took him back upstairs to talk to the man (my partner brought his old passport), and was told he had to register with the correct passport and was therefore not allowed to test, nor was he eligible for a refund.

Again, he had both passports, and the copies. It IS possible to change passport information through the IELTS website, so to deny him of taking the test that day because he pulled out the “wrong” passport is ridiculous. It is not expired, therefore, although it may be an unusual case, they could’ve easily rectified the situation and handled it for what it was, an honest misunderstanding of what needed to be provided. Instead, they handled it as invalid verification and refused him of even a refund.

We called and emailed the IELTS helpdesk and hope to receive a refund because this situation was handled inappropriately and he wasted a whole day due to their incompetence.