Hey guys, I made a post a few days ago asking which one to contact to have our internet connection moved since we were moving and today we finally moved. I tried to contact Softbank through phone but they just ended up sending me to their website, so I just went to MySoftbank page and did the お引越しのお手続き, which made me fill up a bunch of forms, the website told me the earliest they could install the internet on the new apartment was on the 25th of this month.
In our new apartment, I saw one of those things in the wall with the 光 sign just like in our old apartment so I got curious if I could just plug in the black NTT box and our router and immediately get internet connection, and it worked. I went to the router gateway and logged in my credentials and now I have internet. Is it supposed to be like this or did the previous tenant not cancel their internet connection?
1 comment
Call Softbank and let them know. It sounds like you tried to set-up a new installation when all you needed to do was to set-up activation at a new address where service was already available.