Hi, does any one knows the exact procedure for Nuro cancellation? We will be moving out at the end of this month, and would like to cancel the current contract but the Nuro website / MyPage doesn’t really helps much in regards how to be doing this. Yes, we are aware about the payment we will incur to end the contract early. We just need help in the actual procedure itself.
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https://support.sonynetwork.co.jp/faqsupport/nuro-request/web/form233.html
Please note there’s different forms to fill out if you’re using mansion type or etc, so read the link carefully and fill out the proper form.
If all else fails, contact their help desk https://support.sonynetwork.co.jp/faqsupport/nuro/web/knowledge6739.html