Help would be greatly appreciated from people who have successfully renewed their Visa online through the service that started earlier this year back in March.
I’ve connected my IC card reader, and installed the software.
Clicked to register a new user and nothing seems to be happening. There is a message on screen that says “Please connect an IC Card reader writer…”
I’ve tried taking out and reinserting my My Number card but nothing.
2 comments
When you install the JPKI stuff (https://www.jpki.go.jp/download/index.html) you need to make sure to run that as administrator.
Also make sure you’re inserting the card correctly, I think most readers are chip side up, not down.
Did you install the [chrome extension](https://chrome.google.com/webstore/detail/%E5%88%A9%E7%94%A8%E8%80%85%E3%82%AF%E3%83%A9%E3%82%A4%E3%82%A2%E3%83%B3%E3%83%88%E3%82%BD%E3%83%95%E3%83%88-edgechrome/ddhaancdmkmeigppopkakhpbboccibla)?