query and rant: IRS free file options, Japanese addresses, government correspondence….sigh…

Using the IRS website, I’m having difficulty finding a working online so-called free file “partner” option that can handle my Japanese address. Has anyone had any luck with this ? I’ve been through all I can find listed. Either I couldn’t qualify or they could not / would not accept the address. I’ve tried abbreviating the address as best I can, but change or omit any part of my Japanese address and mail simply does arrive here. US based banks and government agencies also have a bad habit of making additional alterations to what I give them or simply misspelling it. Missing/lost correspondence and neglected or incorrect record keeping on the government end continue to cause serious issues. I’m still waiting for refunds and correspondence from the IRS that was supposed to arrive a year ago. Some “economic stimulus” payments never arrived. When I last went through the US embassy as required for Social Security correspondence, for example, it took nearly a full year for a response despite repeated queries to the embassy SSA section, again as required.