Can’t login to Suica app or reset password?

Has anyone ever had an issue logging into the Suica app? I messed up the password too many times so it’s telling me to reset the password. But no matter what I do, it tells me my name is incorrect when I try to reset the password. I’ve tried every romaji/katakana/hiragana version of my name I can think of.

Any advice? Wondering if I should just spend out my current balance and start over with a new account ..

1 comment
  1. I bricked a phone recently and can’t get my old account (with a balance of around ¥5,000) to work, despite knowing the account and password.

    That app is wonky AF.

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