I’ve submitted pictures of my zairyu card twice and they keep saying my name doesn’t match the name I have registered, but IT DOES. All I can guess is that they’re being nitpicky about the order of my name? Like on my zairyu it starts from last to first, but on my mercari registered info it’s first to last. Both with middle names included as well. But why would that even matter when it’s obviously the same name 😭 I have no idea what to do. I wouldn’t bother to do this, but I have to in order to receive a refund from a product that I didn’t receive. Does anyone know? 🙁 I’ll post a picture below. Thank you!
8 comments
*”All I can guess is that they’re being nitpicky about the order of my name?”*
Yes, yes they are.
It needs to EXACTLY match what it says on your ID. You basically answered your own question.
*”But why would that even matter when it’s obviously the same name”*
Well it obviously does matter to them, or else you’d have your account approved by now wouldn’t you?
I did the mynumber card scanning method for verification, which seemed to have no issues.
Welcome to Japan online verifications. Everything must match even case. If a field says write building name and room number. Make sure you write like the card not what it says.
Your account name and the name on your residency card must match exactly when you apply for any kind of financial services. I have to enter my name in full-width romaji in online application forms, otherwise it doesn’t match.
> But why would that even matter when it’s obviously the same name
A Japanese back-office worker will not see it that way, unfortunately, and an automated system *definitely* won’t.
You made a mistake when you put your names in English-language order when setting up your account. An innocent mistake, but a mistake; in the Japanese language, the order is opposite. The zairyu card uses Japanese order even though it’s in Roman letters only, which only confuses anyone looking at it, but good luck getting the MoJ to fix that.
What you really want to do is use ID that has your names in Japanese order, preferably in katakana and with no middle names (like ジョンソン サラ). Get your account changed to something like that and everything will be smoother.
And if they won’t send you the refund money, can you spend that balance on other Mercari listings? I thought that that’s how it works for non-verified customers.
In my case first time I got verified, my name was reversed.
But since It was technically different than my bank account, I just reapply and reverse the name again, approved either way.
So yeah try to reapply with your name reversed, if they approve it you can re-verify it to match your bank account if you want to.
Yeah I cant register for the same reason. They keep saying my name doesnt match but I can’t see any difference.
I remember when I couldn’t transfer funds to one of my bank accounts because it had my name in the “wrong” order. Luckily I had another account with the “correct” order.
Funny thing is of course Mercari never told me that. They would just send useless automated responses saying “the information doesn’t match” which is of course super precise and helpful.
The fact that Mercari is so large as a platform and yet seems to have hardly any customer service support is an abomination compared to the likes of eBay. It really feels like they just have one person with a big “soundboard” of different stock responses pressing buttons at random whenever an inquiry comes in.
I suppose it’s because they cannot farm off the customer service to somewhere like India on the cheap so they’d rather just not offer any support at all.