Background: So I’m trying to furnish a new apartment in Japan, and I ordered a new table online. Social media profiles checked out, quality looked good, everything was legit. All possible due diligence was performed.
When I actually received the product, the packaging was a mess and falling apart, and it was all dinged up (defective from manufacture). Cheap crap bought on Taobao for 1/8 of the price I paid for it and re-sold to unwitting schmucks in Japan (such as myself).
When we requested a refund from the company, the response from them was corporate speak for “Your problem now, go f**k yourself!”
Any recommendations as to how to proceed? Any legal avenues for recourse to force a refund for a defective product available? Any consumer watchdogs/organizations that exist for these types of problems that I could contact?
4 comments
Is it local or international?
Did you pay by credit card?
Take pictures . Contact shipper and see if it was due to shipping. Talk to seller and inform them that you don’t accept they defraud you. Save their messages. Contact CC and request charge back if they don’t respond positively.
Where did you buy it through? Yahoo? Mercari? Amazon? Rakuten? I feel like this is really important to know. Mercari has really good customer protection from my experience.
Or do you mean to say you bought it directly from a seller’s site?
Contact the Consumer Affairs center – https://www.kokusen.go.jp/e-hello/map/index.html
If the table was damaged in transit, the shipper is liable for the cost of the damage. If the table was damaged before shipping, then the seller is liable.
Yes. I ordered a motorcycle mirror from yahoo auctions and it arrived broken. The seller literally put it in a box with no packing so of course it broke during transit. The seller wouldn’t refund me. Yamato Takubin wouldn’t refund me either. I didn’t pursue it further as I was only out ¥2500.
These days I’m much more careful about what I buy off auction sites.