How long does internet typically take to install?

Hi guys,

I’m going to be moving into an apartment this month and I’ve got pretty much everything settled before my arrival except the internet. My apartment has fiber installed, but I still need to work out service with a provider. It seems like most applications require you to already be in Japan when you sign up but I’ve arranged for a friend to do the phone call for me and set it up.

I’m wondering, is the installation something that can be set up around 2 weeks in advance and then done as soon as I get there, or should I just plan to get a pocket wifi and tough it out for a few weeks? I’m currently planning to go with Asahi-net if it makes any difference.

9 comments
  1. Mine was pretty fast for my apartment (like a week).

    My house took three weeks, but they had to run a fiber cable (still damn impressive)

  2. 1 to 3 weeks is my experience. Some companies offer a loaner pocket wifi to tide you over.

  3. Depends.
    But it’s usually around 1 month.

    Some companies like SoftBank will let you use their SoftBank Air device till the installation is complete.

  4. Most ISPs get their internet through NTT, so it depends completely on if NTT has any available slot (in the case you get internet from au, I’m not sure how that works). It took them 5 weeks (!!!!) to come to my apartment (already had fiber optics in the building) for them to fiddle a bit and plug in a modem. They even set up my router for me and it literally took them 10 minutes.

    My suggestion is to contact your ISP and ASAP and get things moving. The longer you waite to contact them, the longer you’ll have to wait to get internet.

  5. It can take a while (2-5 weeks), and often they are not able to estimate reasonably.

  6. Mine took well over a month, which seems usual, according to what my friends told me

  7. Two times we’ve done ours has taken over a month. Second one was because they needed to send a technician to put in wires. I’m sure it won’t take that long.

  8. My wife called a company (I don’t know which one exactly) because she wants everything to be ready before my arrival, she called on Sunday 10th April and informed them that she was moving in (our new flat) on the 29th they said they will send someone on the same day (29th) the house doesn’t have fiber installed so we opted for cable internet. I don’t know if it helps.

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