Trying to renew my VISA online, for the first time.
I have everything installed (the JPKI software, the JPKIWin\_Edge\_Chrome\_01-00 software, and the Chrome plug-in). During the registration process, I get to input my codes on the webpage when prompted, and then I get that message: WZBAM255E : マイナンバーカードの認証に失敗しました。
I have used a [bit4id miniLector reader](https://www.bit4id.com/en/devices/smart-card-reader-minilector-evo), which I’ve had for 7 years now. On the JPKI software, I get to confirm that the reader is working (自分の証明書 option), but it always fails to check it online.
So, how was it for you? Should I try with a different reader? If so, any recommendations on readers (preferably a cheap option that works)?
Thanks.
2 comments
The reader is fine. Any PC/SC/CCID standard thing will work. There are 3 password levels, did you by chance mistype one of them and got that level locked out?
https://www.moj.go.jp/isa/content/001369283.pdf is extremely unhelpful with explanation of that error message…
You’ve already looked here? https://www.keisan.nta.go.jp/r3yokuaru/ocat1/cid346.html (it talks about the test so I guess you did)
First check that your My Number card isn’t locked (vaccination app or printing machine at conbini will do). I managed to input incorrect pin once and had to go to city hall to reset it.