Nuro construction details

I’ve recently moved to a new apartment and I’ve signed up for おてがる光. The problem is, as they explained, that the line coming to the building itself is capable of 1 Gbps, however the wiring to the rooms is old and only capable of supporting VDSL up to 100 Mbps, which I thought was good enough for me. For some reason they couldn’t or just didn’t pass a new fiber line to the room (I asked a coworker to do the talking, as I speak little Japanese), so I was stuck with VDSL. The reality of the situation is that at the absolute best, during off-peak hours I’m only getting 10 Mbps and during peak times the connection is basically unusable.

Now I’m thinking of maybe signing up for Nuro, because as I understand it, the lines that use FLET’s are incompatible with Nuro, so they have to do the installation/construction from scratch, which should ensure I get a proper fiber connection, right? I’ve checked on their website, and found my building is available for installing Nuro. Furthermore, my apartment is on the 1st floor, so the aircon vent wiring type should also be an option.

Can anyone who’s had Nuro installed confirm that they do indeed push their own lines through the building, instead of using pre-existing infrastructure? Also, is it possible to apply specifically for the aircon-vent type construction?

6 comments
  1. They will need to run the line from somewhere outside to your apartment, yes you can suggest to use aircon duct, but they will likely already know this as an option. You’ll also need your landlord permission to do this even if it’s going through aircon.

    they do need to push their own line in, it’s NTT’s dark fiber but that doesn’t mean it already enters the building.

    as for your current issue, do you have the ipv6 option enabled, and are using domestic router with it? even with vdsl you should be getting better speeds than that.

  2. > which I thought was good enough for me

    Not sure what you thought good for you? because it seems you are surprised they didn’t replace the old wire. VDSL max is 100mbps. in order for you to get 1gbps. they have two options, one they install their device in the MDF of your building. this require permission and sometimes key from the landlord or management and only work if there is space inside the MDF. if no space, you’ll need permission to install a new MDF below unlikely for the landlord to accept. and then they need pull a line from the mdf to your room.

    second option is like other commenter said is to pull line directly through your balcony and aircon duct. you need permission from the landlord. usually they are ok with it on condition you don’t open up a hole.

    Second option also might not be feasible for your building. for instance, your room could be too far from the street and therefore it requires installing pole which require more permissions unlikely to be granted.

    as for why you are getting too little. try to apply ipoe6/ipv6/ipv4 over ipv6 or whatever called by your provider. which it involves using ipv6 with ipv4 support this can give you good speed avoiding congestion. but still limited by your internal cable (100mbps). if you are using an overseas router like Asus. then don’t. use a router that support the ipv4 over ipv6 connection . if you want to still use Asus you need to use it behind that router but it require some special setup.

  3. I’ve had nuro installed twice, both fresh installs, both times they ran a new line from the street to the house and passed through the existing air duct hole to the nearest wall plug for the router.

    You can discuss with the engineer where you want the indoor unit to be on the day, if there’s no preexisting hole (like an aircon one for example) near where you’d like them to setup the ONU then they can drill a new one for you but you’ll need permission from the owner.

    They attach a little box to the outside of the building where the cabling from the street comes in, that then sends a very thin cable inside your house (the fiber cable) for connecting.

    So yes, it bypasses all existing wiring. I only pay 5,200 a month for their service in a private detached house which is the most pricey option, which I still find incredibly cheap. Go for it I say!

  4. Probably not much you can do.
    I was in the same situation. Changed providers twice, IPv6 was no help, and off-peak hours speeds were abysmal.

    The building management and 管理組合 were very unaccommodating.
    I was willing to pay the fee for NURO or USEN/UCOM so that everyone in the building could benefit from higher speeds and after 6 or 7 months of negotiating, they still said no. (Not just the fee for the outside to MDF construction, but also the new connections for each room). They’d rather waste money on superficial touches rather than functional ones (believe me, there were a lot more things they could have done to improve quality of life in the building).
    Moved out and have been happier ever since.

  5. You’ll need to talk with your apartment buildings management to determine if they’ll allow the install of the new line for NURO. In my case, I was within the NURO service area but management said no to the install so I moved from NTT Flets (was getting around 85mbps) to my only other option AU Hikari which is getting me around 550mbps even during peak hours on their “Mansion Type G”.

  6. As a last ditch effort, you can try to negotiate with your building management if they are willing to go for the Nuro Wireless 5g setup if it is available in your area.

    That way, no hole drilling is needed. Just a transmitter outside of the building and a receiver unit in your room.

    Also check if your place is able to do cable internet (internet through the tv antenna port) as that is a good compromise if available. I couldn’t get nuro hikari at my old place, only Jcom cable internet or any other VDSL based fiber service. However on Jcom, I was getting consistent 600mbps down and around 200mbps up which was more than acceptable.

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