Update: Finally completed identification check on Paypay

This is not intended as a brag but to help other people who are still struggling to pass the ID check with their Mynumber card on Paypay. After about 10 attempts, I finally got approved. This is what I changed.

Address: so it matches what’s on my Mynumber card. I originally wrote as 3-3-3 format but changed so written as 3丁目３番3 exactly as printed on the card. I also was missing some kanji in the building name so I corrected. If perfect, the address on the final check page should match the card including all spaces. Oh, and I also used full width for the numbers, although not sure whether this is important or not.

Name: I have a middle name but this is rarely included in the Katakana so omit this but be sure to include in the alphabet field and middle name goes in the first name field with a space in between. The kanji field does not let you use spaces so it is not possible to add a middle name. I was really confused that the system was trying to match the Katakana despite my name being written in alphabet on the card.
This is kind of obvious I guess but name order must also match, so last name followed by first name and middle name or last name followed by first name for Katakana entry. The name in the address field must also match exactly.

The reason it took so many tries is because the system doesn’t tell give you any hints as to where the errors are. Paypay could definitely make the system easier to use. The problem is that they rely almost entirely on AI, 😕

And support is about as helpful as a wet sponge.

Now just have to add a bank account but hopefully that is a bit easier.

Edit: sorry, the system is actually matching the name, so alphabet in my case, as it appears on the card but the Katakana you input must match what you registered on Paypay exactly. It appears the AI analyzes the photo you took of the Mynumber card and compares with what you have registered in Paypay.

UPDATE: Regarding claiming 5k points for linking a bank account as a payment account. You register this on the Mynapoint website or app. It has nothing to do with Paypay’s ID verification. TLDR: you do not need to verify your ID to claim all 20k points. You can charge your Paypay account at a combini ATM. I got the 20k points prior to ID verification.