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I did a few months with them a long time ago. The company were alright. I had a decent private room, but was the other rooms were dorms and there were some fucking crazies in there.
Yeah, I lived in a CrossHouse property for 3.5 years, during half of that time I was the house supporter (get 5,000 yen off of rent in exchange for taking out the trash, explaining the rules to newbies, and ordering perishables like toilet paper when it’s running low).
There has definitely been a shift pre- and post- COVID.
Before we had a greater variety of nationalities, whereas recently it was almost entirely Japanese people. There are more empty rooms, and those that do occupy them tend to be short stays (come and go in 3-6 months), and the few people who are around a less sociable and very private leaving the houses feeling a little dark and lonely.
The facilities were also stripped back quite a bit during this time, with the list of free perishables that company provided shrinking and the cleaning company coming every 2-3 weeks instead of every week etc; you can definitely feel the penny pinching.
I imagine now that we are coming out of COVID that things might return to normal so that you can actual get a proper sharehouse experience (with people hanging out in the kitchen to talk at all times, and meal times being sociable).