so I’m applying for a new iphone through rakuten, and it says the name has to match my card and residence card blah blah, but my rakuten card name is “J. Smith” for example, while my residence card name is “Smith John Doe” (last name, first, middle) so it won’t process because of these differences – anyone had this and successfully fixed it? lmk please
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My name is similar to yours in the residence card and I had to register like this:
“Last name (family name)”: Smith
“First name (including middle name)”: John Doe
I hope it helps you.
put your residence card’s first name in 性
put the rest of the names in 名
this worked for me
I am having a similar problem trying to open a bank account.
My Rakuten credit card application wouldn’t let me have a space between JohnDoe, so my account was opened as Smith JohnDoe.
When I applied for their bank account, my personal information was filled out automatically. Now they are saying my name doesn’t match my residence card. I corrected it from Smith JohnDoe to Smith John Doe. They are so slow to approve my application. I applied on September 1st. Now it is day 20.
I had a similar issue when applying for a Rakuten credit card. Best bet is to use the mail in service when applying instead of the internet service. I had no issues after that