Alright, I’ve come far but now I’m stuck. I need to activate the one-time-password (OTP) function on my SMBC app, but in order to do so, I need to receive a phone call where I have to enter a 4-digit code that is shown within the app before the call.
Unfortunately, I don’t understand what the robot is saying. After a failed attempt, the app helpfully tells me to type “1#”, “1#”, followed by the four digit code and another “#”. So I tried again, and entered “1#1#CODE#”, but that didn’t work. I tried again with “1#CODE#”, but that didn’t work. I can’t seem to get past this step.
If anyone has been through this recently and remembers what the correct order of input is… I would be delighted to hear from you. Cheers!
1 comment
[https://www.smbc.co.jp/kojin/direct/securi/passca/app_otoriatsukai.html#anc01](https://www.smbc.co.jp/kojin/direct/securi/passca/app_otoriatsukai.html#anc01)
The video on the page shows the exact order. Look at around the 2:50 mark.