I’d like to know if anyone else has experienced this.
Today I went to the post office with 3 registered small parcels, all to go abroad, all with all the necessary paperwork. Paid with Paypay.
Now I get a phone message to say they’ve under-charged me and want me to contact them, I imagine to pay the amount they undercharged.
To have to go to the P.O. twice in a day because of their mistake is really annoying, especially after I’ve done all the work for them at home before going to the P.O. The price I should have paid was on that paperwork. I didn’t take any notice because it seemed about right …
This isn’t the first time it’s happened either.
I feel like asking them to come and get the money from me, at my convenience.
Ever had this with the Japan P.O.?
6 comments
> Ever had this with the Japan P.O.?
No.
How are you deciding the amounts? Are you accurately (including the vinyl pouch and printed paperwork) weighting the stuff?
When you use the online mypage service, you enter weight and it automatically calculates price based on destination/etc. And either way, even if the amounts you printed are wrong, they will fix / rewrite it at the office. I’ve rarely sent something that was on the edge of next price level so I don’t know what happens if you hit that, but all my estimated weight has been within +- 5-10grams, which is OK and doesn’t get overwritten at post office.
I also don’t understand how it’s possible to “undercharge”. Are you sure that’s what they’re asking for, and not to fill out one of those EAD checklists or some other thing that they forgot to have you do?
edit: also are you sure you’re not getting scammed or something? Why does the post office have your mobile phone number?
What is the reason for the discrepancy? Was a package actually larger/heavier than you had computed?
Actually happened once to me. The guy called my phone and offered to come over to my house to settle the payment there since it was his mistake. The issue in my case was the 400yen or so registered mail fee wasn’t included.
Tell them to come get it. They will. Even my bank comes to my job for me to sign papers because I said I was busy. They even brought a gift along for the ‘trouble’.
The best thing you can do for yourself when shipping internationally is to go to the biggest post office you can get to. Every city has a central post office. In larger cities every ward will have a main post office. In really large cities there will be some wards with bigger post offices, and probably at least one 24 hour post office.
Find the biggest one you can get to without too much pain and go there. You will have far fewer problems. The tiny local neighborhood post offices are pretty useless for anything relating to international packages.
The Japan post office is publicly owned so basically they don’t need to try and offer a good service. Unlike Yamato who actually need to offer a good service (and do).