Hi! Today I bought Roman’s blasting melting lip balm from don quixote, Shibuya. When I took the 3 shades I want (the stock was behind the shade) and purchased it, I thought that the products I purchased was right and thought nothing of it. But when I returned to the hotel today, I realised that the 3 lip products were of the same shade and the shade isn’t even the one I want. I would like to seek help from the community about don Quixote’s exchange policy, and tell me if I could exchange. I’m not seeking a refund or return. The products are unopened, I have the receipt. I didn’t even get these products tax free and just paid the tax fee as a foreigner. Please advise me on what to do! Thank you for your advice
4 comments
https://qa.ppih.co.jp/faq/show/2467?site_domain=donki
Donki can do exchange / refund but unfortunately cosmetics are excluded. You can go back to the shop to check if you still want to try. Bring the receipt.
If you have the receipt, the return policy should be on it.
I would advise you go to a Don Quixote and ask an employee using Google Translate.
It is detailed [here](https://www.donki.com/faq/form2022.php?ans=2&faqid=2515#:~:text=%E9%A3%9F%E6%96%99%E5%93%81%E3%81%A7%E5%91%B3%E3%81%AB,%E5%BA%97%E8%88%97%E3%81%BE%E3%81%A7%E3%81%8A%E7%94%B3%E3%81%97%E4%BB%98%E3%81%91%E3%81%8F%E3%81%A0%E3%81%95%E3%81%84%E3%80%82&text=%E5%95%86%E5%93%81%E3%81%AB%E4%B8%8D%E5%82%99%E3%83%BB%E4%B8%8D%E5%85%B7%E5%90%88%E3%81%8C,%E3%81%A6%E3%81%84%E3%81%9F%E3%81%A0%E3%81%84%E3%81%A6%E3%81%8A%E3%82%8A%E3%81%BE%E3%81%99%E3%80%82). It’s in Japanese, though.
回答内容
Answer Contents
返品・交換は可能ですか？
Can I return or exchange my order?
はい、未使用・未開封の商品であれば、いつでも返品・交換いたします。
食料品で味にご満足いただけなかった場合でも、返品をお受けします。
レシートと商品をご用意のうえ、ご購入店舗までお申し付けください。
Yes, we will return or exchange any unused and unopened items at any time.
If you are not satisfied with the taste of your groceries, we will still accept your return.
Please contact the store of purchase with your receipt and product(s).
【返品交換ができないもの】
●販売が確認できないもの
●生鮮食品・惣菜類・日配食品・冷凍食品・アイス類
●ブランド品(時計/財布/バッグ/アクセサリー/香水/化粧品)
●コンタクトレンズ
●POSAカード
●金券(グループ共通ギフト券含む)
●自転車本体・防犯登録
商品に不備・不具合がある場合は、店舗にて商品状態を確認の上、対応させていただいております。
お急ぎの場合は、ご購入店舗へお問い合わせください。
Items that cannot be returned or exchanged
Items for which sales cannot be confirmed
Fresh foods, prepared foods, daily foods, frozen foods, ice cream
Brand-name goods (watches, wallets, bags, accessories, perfumes, cosmetics)
Contact lenses
POSA cards
Money certificates (including group-wide gift certificates)
Bicycle bodies and registration for security purposes
If an item is defective or faulty, we will check the condition of the item at the store and take action.
If you are in a hurry, please contact the store of purchase.
下記リンクの「ご意見窓口」よりお問い合わせいただくこともできます。
※返信までお時間がかかる場合がございます。恐れ入りますが、予めご了承いただきますようお願いいたします。
ご意見窓口＞
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