I booked the Shinkansen Green Car on a JR rail pass for tomorrow morning at 7am from Tokyo to Osaka. Our flight connection out of Hawaii got delayed and the JR rail offices are already closed for the evening. Will there be any punishment for missing the train, or can I just rebooks the Green car for a later train?
https://www.reddit.com/r/japan/comments/18c5jnj/shinkansen_green_car_missed_reservation/
4 comments
You might be able to talk to customer service and get general admission, especially with documentation from the airline.
What kind of punishment do you mean? If you’re equating a missed Shinkansen with the ‘skiplagging’ crackdown that’s happening with United States airlines and that you’ll be blacklisted or something, no. Your reservation for that particular seat on that particular train will no longer be valid. You’d have to either make a new reservation or go general admission on another Shinkansen.
I have missed my reserved train. Just go to the ticket office When you can, and ideally before the train time. They can swap out the reserved seats.
I loved the costumer service on the Shinkansen, it was beyond thought. Sydney regional is touch and go.