I need to urgently send money to my US account and I saw than many people on here were using WISE. I had previously set up an account so I decided to use them. The transfer was supposed to go through on Monday but was cancelled by WISE for “lack of documentation.” I called and they acknowledged they never actually requested any documentation and couldn’t give me any explanation other than they needed to refund my money. They said they would e-mail me an explanation and link. They said to reinitiate a transfer and be sure to check if it asks for documentation. A day later, no e-mail…so I called again. Customer service says he also see’s that their system is requesting additional documentation on the new transfer and yet there is no explanation of what documentation are being requested. My original funds are in limbo. He can’t help so needs to escalate the situation to higher authority….and they will e-mail be back in 2-3 days. I don’t understand how so many people can recommend this service when it is so unreliable. I have to imagine tying up someone’s funds like this is illegal. Any suggestions on what to do?
by BananaTacoZ