I got off the phone with them. They sounded Japanese grade professional.
They clarified to me that the service was indeed for 3 months, and confirmed to me that they have received the portable wifi back via mail, on time.
The problem is that they charged me 3 times already, in full monthly fee. And they told me they will charge again for the fourth time. And then they will be refunding the initial fee I paid, within 90 days.
So basically I did already pay for three months. And they clarified that. But they are going to charge me for another month. And then refund later.
Should I contact my credit card company and report scam? Or trust that I will get refunded?
Edit: it was all good. Got the money back and they didn’t even charge me for a full month. Good company 👍
by Dinucleotides