Hello, I have been using Rakuten mobile for a while now. I missed the payment for July and it seems that they turned off my service a few days ago. The payment for August seems to have gone through fine. I use automatic bank withdraw to pay for the phone bill every month. But it seems I can’t use my phone again until I pay for July. On the app it seems like my only options are credit card but foreign cards don’t seem to work. Anyone know what my options are? Are there prepaid credit cards available here? Any help is appreciated.
2 comments
Contact Rakuten and ask them if they can send you a bill for the missed payment that you can pay either through a manual bank transfer or possibly at a convenience store.
How did you miss July if you have auto withdrawal on your bank account?
Rakuten should have contacted you but their guidance about late payments is here:
https://network.mobile.rakuten.co.jp/guide/payment/invoice/flow/
PS late mobile phone payments show up on your credit report here so you may have trouble applying for Japanese credit cards for a while.