I currently have a Sony bank account here in Japan, and a Truist account back in the US, and Truist has been nightmarish. Any time there’s a problem they insist that I have to visit a branch in person, which is virtually impossible living in Japan as they don’t have any branches here. What bank back home have you found has provided the least stress to you living in Japan? Ideally one that lets you manage basically everything remotely and doesn’t require you to come in to resolve issues?
Here are three issues I ran into with Truist:
1) When my account got breached and stolen from, because the breach was online, I was unable to resolve anything remotely because that was the “breached” side of it, so I had to come in person to resolve it (ultimately I gave my brother power of attorney and he resolved it but it was a huge pain in the ass)
2) After closing that account, I received a Zelle payment that somehow went into the old account that I suddenly started getting charged maintenance fees for. When I called them to close it and move the money back to the new account we’d made, they once again told me I had to come in to an in-person branch
3) I’m unable to add a Japanese phone number for 2FA, so I have to keep my old American phone line active
Any banks that don’t have nonsense like this?
by SuminerNaem