The situation:
My family and I have moved to Japan recently, and I’ve been having trouble getting a decent internet connection. My wife is an ALT, I’m WFH, and we are going to be here for a year.
The local Board of Education have generously given us a basic internet connection, but it’s pretty slow. I’ve rented a pocket WiFi for a month. The issue with the pocket WiFi is the best plan I could find is 5 Gb of data day, and my kids and I get through that pretty quickly.
Just after we arrived (about 2 weeks ago), my wife applied for a home internet connection with au Mobile, and signed a contract. Her mobile is with them (she already has it, and it works fine), and she signed the kids and me up for mobile as well. The internet modem and SIMs have been delivered to the local au office , but there is an issue with something (nobody at the local office is sure what exactly) so we have not been delivered the internet modem or the SIM cards for the kids and myself.
My question:
Can we cancel the internet for au and go with something else? Sakura seems to offer a WiFi option with no contract required (for twice as much a month, sigh).
TL;DR
My modem is stuck at our providers office for God knows what reason, I’m not sure if we can break the contract.
5 comments
Don’t take advice from strangers on the internet about whether or not it’s okay to break the contract. You must have somebody to help you with the language issues. Get them to read it. Get them to chew off AU’s ears on your behalf to get the ball moving. Don’t do anything rash because you’re (understandably) pissed off.
> Sakura seems to offer a WiFi option with no contract required (for twice as much a month, sigh).
Nah, do not do that. Sakura internet is a scam.
What is the “basic internet connection” that was given to you by BoE? Is it something you already have? In that case, why is there additional au equipment coming in?
In general, residents here do not use “pocket wifi” so any plan involving that will likely be tourist/foreigner oriented, as as such, expensive.
As the other poster says, you should get your BoE to help you with the contract/issue and get it resolved.
Also, 5GB/day is pretty high unless this is your house only connection. No cheap wireless plan is going to have this. Get a proper hard line installed.
Most pocket wi-fi/mobile internet is not that good.
My uncle has SoftBank Air and I think it’s pretty shitty. It was fast at the beginning, but if you use a lot of data, then even YouTube will start to buffer.
I think you should really consider getting a normal connection installed.
I use NURO 2GB and it’s amazing.
Can’t tell from the info you gave, but sometimes takes ages for them to get around to installation. Longer than two weeks anyway.
> signed a contract
>
> Can we cancel the internet for au
Good luck to you my friend.