Biglobe is my ISP. I’m connected to my Wifi but without internet since yesterday (18-SEP-2024.)
My registered payment method is automatic payments via KDDI request and credit card (applied on 30-JUL-2024) but the billing status for August is “Preparing for billing.”
Perhaps the problem is that the registered card is a debit card (from SMBC Prestia.)
Or maybe it’s a mismatch of the credit card holder name between roman letters and katakana.
Has anyone else been able to use automatic payments via KDDI request with a debit card? If it doesn’t work, perhaps I have to change my payment method to bank transfer.
But first I would like to know what the problem is – I can’t confirm any of my guesses because my Japanese isn’t good enough for a phone call about this, so if anyone has been able to send AU an email, please share their email if possible. I know they have a chat but as you might've guessed, it's pretty much useless.
EDIT: I have confirmed it's not a billing problem.
by dendaera