I arrived in Japan last week and used Yamato Transport to take my luggage from the airport to the student residence I'm staying for the next 12 months. It arrived ok, even earlier then expected, but the padlock that's part of the luggage bag was completely removed.
I have pictures from right before delivering it to the transport company, and after I got the luggage. I sent them to Yamato, and they said they couldn't do anything because I "did not choose to use our plastic protective cover." Ok, and it was expected maybe some scratched, but the entire padlock removed? That wasn't expected at all, at least for me.
So, I'm asking here to know, am I in the wrong to not have thought maybe this could happen ? Is it normal for Yamato to handle things carelessly? I would send pictures of my bag here but can't use this function here.
Before – https://postimg.cc/4nG4NJx0
After – https://postimg.cc/WDsqkM2B
by BrunaLP