I currently have a Mobal Sim card for my trip to Japan but I am having network selection issues – I’ve sent a few emails to Mobal but they are slow in replying back. They don’t have a phone number listed or chat option available. Just email. I noticed that other companies similar to them have the same set up; just an email or contact form for technical/customer support. Is there a Japanese sim card company that has a decent/fast customer support?
4 comments
In Japan or outside of Japan?
I don’t know how maintained it is, but the good folks over at r/japantravel have this page in their FAQ which lists some providers:[https://www.reddit.com/r/JapanTravel/wiki/advice/pocketwifi/](https://www.reddit.com/r/JapanTravel/wiki/advice/pocketwifi/)
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-edit-Interestingly, if you check the Chinese language version of [www.mobal.com](https://www.mobal.com) they list office phone numbers you can call:
>英國
>
>The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, UK
>
>Tel: +44 1543 426999
>
>Email: [cnsupport@mobal.com](mailto:cnsupport@mobal.com)
>
>日本
>
>Mobal Communications Inc, Room B, 4F Miyata building, 2-23-7 Kouraku, Bunkyo-ku, Tokyo 112-0004, Japan
>
>Tel: +81 3 4550 1525
>
>Email: [support@mobal.com](mailto:support@mobal.com)
>
>美國
>
>Mobal Communications Inc, 105 Maxess Road, Suite 124, Melville, New York, 11747 USA
>
>Tel: 888-888-9162
>
>Email: [sales@mobal.com](mailto:sales@mobal.com)
https://www.ivideo.com.tw/english/
I like them they answer on line app fast and I have been to the Osaka office to swap things out because of issues very friendly
Yeah, I’m using mobal and they have never responded to any email I’ve sent. I might change next year.