I have tried every number online to reach someone at Rakuten from the US at their English line.
I got through to one guy from a number on a post here but he was just repeating “日本語のみ.”
I have been getting charged on a cc I canceled (and received confirmation of cancelation).
I’m at a loss of what to do.
I tried the Rakuten here in the US but nothing.
2 comments
Did you tried the other number? 092-474-6287
https://support.rakuten-card.jp/faq/show/12865?site_domain=guest
Try using skype and calling local number perhaps? And doesn’t the back of the credit card shows international number when you’re overseas?