On vacation here now and lost wifi through Japan wireless pocket device. For most of the day. I reached out a few times and got a response. Thought i would share in case someone else is experiencing the same issues.
Email response from japan wireless:
Dear Customer,
Thank you very much for your kind attention to this urgent notification.
We are aware of the sudden connection issue with CODE 12 message
to a very large number of our customers’ router units because of the
server error at the service provider side.
Unfortunately, this is totally out of control of Japan Wireless, but we’re
trying our best to push the service provider to solve this as soon as possible.
This CODE 12 message is sent when “Communication is temporarily
unavailable due to an increase in the amount of traffic at the location
you are currently using. Please wait for a while with the unit’s power on”.
Our apologies for the inconvenience.
But your internet connection should be automatically retrieved when the
network issue is solved with no specific action to the router unit.
We have already heard from the service provider that the network
condition is gradually coming back already.
So your connection may have retrieved by the time you’d read this reminder.
We appreciate your patience and kind understanding.
Sincerely,
Japan Wireless
This really put a damper on our day. Hope no one else has had the issues we have but sounds not likely.
5 comments
Not sure if related, but I ended up having data issues with T-Mobile international high speed data plan I bought since Tuesday. Though t-mobiles customer service has been quite poor honestly in comparison to you getting an actual answer. Ended up going to an esim which has worked good so far.
I was wondering what was going on with my pocket wifi. Pretty frustrating when you’re trying to navigate the transit system!
I don’t know about your locations but all connections are shit when there’s a lot of people in the area using it. I was in yoyogi Park earlier and I couldn’t get any Internet signal through my sim data purely from the concentration of people there
Got the exact same error and response. It fixed itself after a bit but the connection itself has been iffy throughout the trip.
Can you please repost if htis happens again? I’m heading over soon and I was planning on using pocket wifi for wifi-calling for emergencies with our dog sitter but this is making me reconsider 🙁