Sorry for posting what is probably a basic question, but I am not very smartphone savvy and I was not sure how to word this while searching both Google and this subreddit.
I have a friend who recently lost her UQ smartphone. She bought another new phone from them and they moved her phone number to the new phone. A day later, she found her old phone, went to UQ and they “moved her data back” to the old phone, which she preferred using. She is now considering using the new phone instead but UQ says it will cost 5,000 yen to “transfer her data to the new phone.”
Obviously, her contacts, pictures etc can be transferred via syncing apps and Google and whatnot (it’s an Android). Is UQ talking about transferring anything of value except the data on the SIM card? Are they even talking about transferring the data on the SIM card, or just popping it out of the old one and moving it to the new phone?
Is there any downside to me just popping the SIM card from the old phone to the new one, especially if both phones are already UQ? Just want to make sure it won’t result in a charge or her account getting flagged or something weird like that. (I know at least enough to move a SIM card with damaging it or the port.)
After that we could work on transferring whatever other data she needs to transfer.
If anyone could confirm the operation is at least safe to try, please let me know. Or any further info would be very welcome. Thank you.
3 comments
It sounds like they are just talking about the charge to do it for you. Assuming the sim card is the same size, you should be able to do it all on your own with no issue.
I think this is a charge for moving data, since there shouldn’t be a charge for swapping SIM cards between phones. If it is an android phone, you can connect USB C to USB C to transfer data quite easily now days.
As an MVNO user who does this on my own all the time, it’s as simple as you said yourself. Many elderly people don’t know how to do it, so they turn to UQ/au. They offer all kinds of services, including setting up a Google account for 1000 yen, etc. You don’t need to worry because your UQ account info is weird to the SIM card, not your phone.
Unless the phones use SIM cards of different sizes, which is unlikely in 2023. Or maybe if the old one uses a physical SIM card and the new phone uses an e-SIM, or vice versa.